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Y WELLNESS 24/7

WELCOME TO Y WELLNESS 24/7!

We are so excited to provide you with our virtual wellness platform, available anytime from anywhere: Y Wellness 24/7.

Y Wellness 24/7 is available exclusively to our members, providing live and on-demand group exercise, and sports and play programs with 50 YMCAs. The platform also includes access to 1000s of on-demand classes from instructors nationwide including classes in training, mindfulness, nutrition, stress management, and more.

Our virtual wellness platform will celebrate a brand new engagement experience providing over 150 live classes per week, and 100s of classes on-demand led by over 120 nurturing and motivating YMCA instructors. The weekly live classes will now include NEW choices such as cycling, Tai Chi, dance jam, country heat, cardio sculpt, bootcamp. Plus, over 20 NEW senior classes per week such as ZUMBA GOLD, Better Balance, Senior Circuit, and more!

HOW IT WORKS?

Once you create your login to the virtual wellness platform, your primary screen will feature the instructors and teachers YMCA associations participating on our platform as well as access to 1000s of classes from other instructors, nationwide. We will frequently update our library with on-demand classes conveniently available to you anytime, anywhere you want to participate!

Registered users can:

  • View the class schedule here
  • Download the app to view classes on your device. Search “Burn Along” in your App Store

 

HOW DO I GET STARTED?

Already registered? Access Y Wellness 24/7. 

If you’ve already setup your Y Wellness 24/7 account, re-visit your account to browse and take classes <HERE>

New to Y Wellness 24/7? Create your login

First time user?  <CLICK HERE> to create your own platform login. You will only need to do this once. (This link is for members of the YMCA;  those creating an account without membership will be removed on a weekly basis.) Select Hunterdon County YMCA from the YMCA location drop-down menu.

 

TROUBLESHOOTING AND INSTRUCTIONS

Having an issue? Please review some of our most frequently encountered issues and answers below:

TECHNOLOGY TROUBLESHOOTING

Already in our virtual platform but having an issue? Check here:

I am having trouble logging in. I navigate to the login screen and I’m asked for payment.
Y Wellness 24/7 is provided as a free benefit of your membership. You should not be requested to enter payment information. This is an error; please contact customercare@burnalong.com to correct this.

My screen is not clear? Connection seems fuzzy?
The virtual wellness platform has a new troubleshooting steps to assist you:
Click the blue NETWORK button on the bottom left of your screen to determine if your connection is strong or if there are network issues on your end.

I’m using my phone and my screen in blank?
This could be due to your browser settings. Adjust the settings on your phone to allow Safari (iphone) or your current browser access to camera and microphone.

I had a login to the virtual wellness platform before and now it’s not working.

Please contact customercare@burnalong.com as they can quickly correct this issue.

Why can’t I see myself when I click the ‘camera’?

We see those features too! Those features are currently in development and are not currently working. But they are coming soon!

Why can’t I invite friends?

UPDATE: You can now invite friends who are also on the platform to join you for an on-demand class. Find out how on <HERE>.

Is there an app?

Yes, you can now download the app to your device. Search for the BurnAlong app in your app store and use your login to access programs.

There are a lot of new classes; how do I find my favorite instructors? With the influx of new classes and videos, if you like a specific instructor, we recommend that you use the ‘follow” feature to save favorite instructors to your account. How to follow an instructor? Click on a class hosted by that instructor. Navigate to the three tabs (class, reviews, instructor) at the bottom of the page and click on “instructor” and then click “FOLLOW”

 

FREQUENTLY ASKED QUESTIONS:

How much does Y Wellness 24/7 cost? 

Y Wellness 24/7 is INCLUDED with  membership.

I am having trouble navigating the platform, help!

Please contact customercare@burnalong.com to ask questions about platform navigation.

Can I see the virtual platform on my television?

There are a few ways to connect to your TV from a mobile device. You can use a wired connection (more information here). Or depending on your device, you can also stream classes directly to a smart TV.

Apple iOS devices can cast to Chromecast enabled devices and have the ability to use Apple’s native Screen Mirror feature.

Android app versions higher than 4.3.6 are able to cast to the following devices:

  • Roku
  • Fire TV Stick
  • Chromecast

Due to the variety of devices and operating systems we recommend consulting the help documents or website associated with your specific mobile device and/or smart TV.

I have an insurance membership (ex: Renew Active)  and love your online classes. Can I access your new virtual platform? 

Yes, we are pleased to announce that we are now able to track your workouts, which now qualifies these types of membership for use of the Y Wellness 24/7.

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